Delivery Director

Delivery Director Location: Karachi, Lahore, Islamabad Company Overview: 10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com. Role: The Delivery Director is a senior portfolio leadership role responsible for the overall health, growth, and successful delivery of a portfolio of client engagements. This role brings together delivery, product, and engineering leadership into a single, discipline-neutral position. The Delivery Director partners with Engagement Leads to ensure delivery excellence, drive business growth, manage portfolio risks, and establish AI-native ways of working across engagements. They serve as the primary escalation point between client engagements and executive leadership while ensuring strong commercial, operational, and customer outcomes.

Own the delivery, operational, and commercial success of a portfolio of client engagements. Drive portfolio health by ensuring quality, predictability, customer satisfaction, and business outcomes. Manage cross-engagement priorities, resource allocation, and dependency management. Establish operating rhythms and governance mechanisms to support high-performing delivery teams. Coach, mentor, and develop Engagement Leads. Build leadership capability and support succession planning across the delivery organization. Drive talent management, staffing strategies, performance management, and technical hiring decisions. Foster a culture of accountability, collaboration, continuous learning, and excellence. Translate organizational and regional strategy into portfolio execution plans. Build and maintain executive-level client and stakeholder relationships. Identify opportunities for account growth, operational improvements, and increased business value. Partner with leadership teams on strategic initiatives and portfolio expansion opportunities. Establish and continuously improve delivery standards, governance frameworks, and operational processes. Promote engineering excellence, quality assurance, scalability, and maintainability across engagements. Use delivery metrics and data-driven insights to improve predictability and performance. Balance delivery speed, quality, technical debt, and customer expectations. Proactively identify and mitigate delivery, technical, commercial, and organizational risks. Lead intervention efforts for at-risk engagements and major escalations. Ensure effective governance, reviews, controls, and portfolio visibility. Provide timely escalation, recovery plans, and strategic recommendations to executive leadership. Drive AI adoption across delivery, engineering, and operational workflows. Leverage AI for portfolio reporting, forecasting, resource planning, and decision-making. Promote automation, workflow optimization, and agentic tooling across engagements. Establish governance practices for secure, responsible, and effective AI usage. Measure and enhance the business impact of AI-enabled delivery practices.

Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field. 12+ years of experience in software delivery, engineering, product, or technology leadership roles. Proven experience managing multiple client engagements, programs, or portfolios. Demonstrated success leading large cross-functional teams and developing senior leaders. Experience managing commercial performance, resource planning, budgeting, and client relationships. Prior experience in an Engagement Lead, Delivery Lead, Engineering Leader, Program Manager, or equivalent leadership role is highly preferred. Strong understanding of software delivery methodologies, engineering practices, and Agile frameworks. Ability to manage complex portfolios across multiple clients and delivery teams. Expertise in risk management, governance, escalation handling, and operational excellence. Excellent stakeholder management and executive communication skills. Strong commercial acumen with experience driving account growth and profitability. Ability to translate business strategy into measurable delivery outcomes. Experience utilizing AI tools and platforms to improve delivery operations, reporting, and decision-making. Strong analytical, problem-solving, and decision-making capabilities. Proven ability to lead through influence, build high-performing teams, and drive organizational change. Portfolio Leadership Leadership & Capability Building Business & Strategic Leadership Delivery Excellence Risk & Governance AI-Native Leadership